As the year-end approached, we found ourselves facing an unexpected yet exciting challenge at Latamways. A prominent client approached us with a complex project involving a language combination we don’t typically offer: English to Chinese. What followed was a journey of collaboration, dedication, and results. In this blog post, we share our success story, highlighting the crucial role of teamwork and our comprehensive resources in delivering outstanding solutions.
When the client approached us, they had been struggling for months to find a suitable vendor for their project. Recognizing the difficulties surrounding the task, our team engaged in insightful conversations with the client to fully understand their requirements and overcome the complexities involved. Despite the initial unfamiliarity with the language combination, we embraced the opportunity and accepted the challenge.
With clear communication and a well-organized workflow, our operations team swiftly initiated the project. We began by delivering a sample of the files for the client’s approval, showcasing our commitment to meeting their expectations. As is customary, feedback and revisions were promptly incorporated into the project scope.
Adapting to Changing Requirements
The project took an unexpected turn when the scope expanded significantly. From an initial order of 44 pages, it quickly grew to 98 pages, extending our working hours to nearly 60 in total. However, our Operations and Talents departments collaborated seamlessly to ensure efficiency in layout hours and timely delivery. This adaptability and willingness to go above and beyond further strengthened our partnership with the client.
Despite the arduous nature of the task, our team’s dedication and professionalism paid off. Two weeks later, we successfully delivered the final files, exceeding the client’s expectations. The client was impressed by how we helped them solve a long-standing problem.
Building a Lasting Partnership
The successful completion of this project marked the beginning of a fruitful partnership with our client which led to a significant increase in orders (300% growth in one year). The trust and confidence placed in us by our clients have been instrumental in our ongoing success.
The success story of our collaboration with this client exemplifies the power of teamwork and expertise. Overcoming challenges and delivering exceptional results have been at the heart of Latamways’ journey. With our compendium of resources and dedicated team, we look forward to embarking on new ventures and further establishing ourselves as a trusted language service provider in the years to come.